Job Posting: Technical Support Executive
Hiring Agency: New Horizon - HR Consultants
Location: Malad, Mumbai
Position: Technical Support Executive
Overview:
Join our dynamic team at a leading IT company specializing in product sales, based in Malad, Mumbai. We are currently seeking multiple Technical Support Executives to provide exceptional technical assistance and support to our valued clients. If you have a passion for problem-solving, excellent communication skills, and a commitment to delivering top-notch customer service, we want to hear from you.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 4 to 6 years of proven experience in technical support or similar role
- Strong knowledge of computer systems, hardware, and software
- Excellent problem-solving and analytical abilities
- Exceptional communication and interpersonal skills
- Ability to work independently and collaboratively in a team environment
- Strong time management and organizational abilities
- Customer-focused mindset with dedication to delivering high-quality service
Roles and Responsibilities:
- Provide technical support to clients by identifying and resolving technical issues
- Address client inquiries and troubleshoot problems via phone, email, or in person
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Document and track client issues and resolutions using our ticketing system
- Ensure timely and effective communication with clients regarding issue status
- Conduct regular follow-ups with clients to ensure technical needs are met
- Stay updated on the latest technological advancements and industry trends
- Assist in the development and enhancement of technical support processes and procedures
If you are ready to take on this exciting challenge and contribute to our team's success, apply now!
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